Support

Questions, bug reports, feature requests: support@remoter.ca

Gestures

Touch with a single finger for a left mouse click.

Touch and hold for about a second for a right mouse click.

Pinch with two fingers to zoom, or drag them to scroll.

Touch with three fingers to quickly show or hide the keyboard.

Finding it hard to hit small targets? Turn on Touchpad Mode from the gear button’s menu. The screen then works like a laptop touchpad: drag anywhere to move the pointer, tap to click, tap with two fingers to right-click, and hold still before moving to drag. The setting applies to all your computers.

Keyboard

Remoter includes a full PC keyboard layout with Ctrl, Alt, function and navigation keys. You can switch between the PC keyboard and your regular Android keyboard from the session menu. USB and Bluetooth keyboards and mice work too — keys are sent to the remote computer as you’d expect.

Home screen shortcuts

You can create a home screen shortcut that connects directly to a saved host:

Start adding a widget (long-press the home screen; exact steps depend on your device and Android version).
Select Remoter Shortcut.
Pick the connection from the list.

Connection troubleshooting

Setting up a computer to accept connections for the first time? The setup guide walks through Windows, Mac and Linux, and covers the common reasons a connection fails.

Can’t reach the host — make sure the remote computer is on and reachable from your network (same Wi-Fi, or through your VPN), and that remote access is turned on (see the setup guide).
Connection refused or times out — check that TCP port 3389 for RDP, 5900 for VNC (or the custom port in your connection settings) isn’t blocked by a firewall or router.
Authentication fails — verify the username, password, and domain. For Microsoft accounts, the username is typically your full email address; for local accounts, you may need to leave the domain blank or use the computer name. For a Mac, use the name and password of a Mac user account.
Certificate warning — when a host presents a new or changed TLS certificate, Remoter shows it and asks whether to trust it. This is normal on the first connection to a host; only accept a changed certificate if you know why it changed (for example, the host was reinstalled).

Privacy

Remoter collects no data — see the privacy policy.